It’s a bitter pill to swallow: with the rise of high-deductible health plans and the ability to shop around for care, patients aren’t loyal to practices the way they once were. Everyone tells you to focus on patient engagement, but what tactics actually keep patients—and potential revenue—from walking out the door?

Pick up the theory and practice of exceeding patient expectations. We’ll hear from Shamim Gillani, athenahealth’s Director of Value-Based Care Customer Success, about best practices from our network of over 160,000 providers. Our special guest is Kim Wishon, CEO of Watauga Orthopedics, who will discuss how these strategies continue to pay off at her practice.